Return & Exchange Policy

You may request a return or exchange only in the following cases:

• The product is damaged at the time of delivery

• The product has a manufacturing defect

• An incorrect item was delivered

• The product is significantly different from its description on the website

To be eligible:

• The request must be raised within 7 days of delivery

• The product must be unused, unwashed, unworn, and in original condition

• Original tags, labels, and packaging must be intact

• Order number or proof of purchase is required

We recommend checking your order immediately upon delivery.

The following items are not eligible for return or exchange unless they are defective or incorrectly delivered:

• Products purchased during sale, clearance, or special discount offers

• Products damaged due to misuse, negligence, or improper handling

• Products returned without original tags or packaging

• Customized or made-to-order products (if applicable)

To initiate a return or exchange request:

1. Log in to your account on pandacircle.in

2. Go to My Account → My Orders

3. Select the relevant order

4. Click Request Return / Exchange

5. Choose the product, quantity, and reason

6. Submit the request

All requests are reviewed to ensure eligibility as per this policy.

Eligible requests are approved promptly, usually within 48–72 business hours.

Submitting a request does not automatically create a return or refund until approval is granted.

• If the return is due to a defective, damaged, or incorrect item, return shipping will be free and arranged or reimbursed by us.

• For all other approved returns, return shipping costs will be borne by the customer.

Returned items must be securely packed to avoid damage during transit.

• Exchanges are subject to product availability
• Exchanges are allowed for the same product in a different size or color

• If the requested exchange item is unavailable, you may choose:

  • A refund, or

  • Store credit (if applicable)

• Refunds are initiated only after the returned product is received and inspected

• Approved refunds are processed to the original payment method used at checkout, including:

  • UPI

  • Credit card

  • Debit card

  • Net banking

  • 
    

• Refund processing time: 7–10 business days after approval
• Shipping charges (if any) are non-refundable, unless the return is due to our error

If an order contains multiple items, partial returns are allowed provided the returned item meets all eligibility conditions.

• Orders can be cancelled before dispatch
• Once the order has been shipped, cancellation is not allowed
• For prepaid orders cancelled before dispatch, refunds will be processed within 5–7 business days to the original payment method

Pandacircle reserves the right to:

• Reject return or exchange requests that do not meet policy conditions

• Refuse refunds for products showing signs of use, damage, or tampering

• Send rejected return items back to the customer

For any questions, support, or complaints related to returns, exchanges, or refunds, please contact:

Pandacircle – Customer Support & Grievance Officer

📧 Email: support@pandacircle.in

📍 Address: C504, SILVER CROWN, SILVER COUNTY ROAD, HSR EXTENSION, BENGALURU, 560102

🕒 Working Hours: Monday–Saturday, 10:00 AM – 6:00 PM

We aim to resolve grievances within 48 business hours.

This Return & Exchange Policy is clearly displayed on pandacircle.in and is available to customers prior to checkout.

Pandacircle complies with applicable Indian consumer protection and e-commerce laws.